Cancellation Policy

We are all humans living the human experience and I thank you for understanding that although things do come up, please understand this is a business and is tied to a human that also has financial obligations and other humans that rely on their income. Thank you for honoring my business with respect and consideration. Thank you for supporting small business- I am grateful for your support.

CANCELLATIONS:
If you are unable to keep your appointment, you must provide 24 hours notice or you will be charged 100% of service. I know life happens so we if we can fill the time slot, you will not be charged. However, please understand it’s challenging to fill last minute appointments so in the event it is not filled, you will be responsible for 100% of the service.

HOW TO CANCEL:
You can cancel by going to your appointment and selecting the option to cancel or change. If the 24 hour window has closed, this option is not available.

ACCEPTABLE WAYS TO MAKE CHANGES/ CANCEL:
PHONE OR TEXT ONLY!!!

EMAIL OR SOCIAL MEDIA cancellations are NOT acceptable. Most of the day is spent hands on performing massage and I am not able to check email or social media often.

LATE ARRIVALS: If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for “full cost” of the cost of session. Out of respect and consideration for your therapist and other customers, please plan accordingly and be on time.

RESPECT:
Katszen Wellness is an establishment of integrity and offers high caliber, professional, therapeutic massage & bodywork services. Katszen Wellness enforces a ZERO TOLERANCE policy for suggestive comments, requests, or behaviors that do not adhere to professional standards. In the event of inappropriate or non-professional event, your therapist will end the session immediately and you will be responsible for paying for service in full.